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| Company Comment, posted on February 6, 2003: |
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We're a small, family owned business, whose goal is to bring bulbs and rhizomes that are typically being offered to the wholesale nursery trade for trial, directly to the public. We've recently expanded our selections to include some bare root plants, and have upgraded our site to a secure server, so you can order with confidence, and peace of mind, knowing your information is protected.
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| Feedback History and Summary |
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Comments:Displaying the 50 most recent comments:
| Rating | Author | Content |
| Positive | Fana
(7 reviews) | On August 4, 2008, Fana
(Zone 6b) wrote:Excellent and fast service, nice looking bulbs which are growing already. Will order from Buried Treasures again. | | Positive | fdr111
(3 reviews) | On August 3, 2008, fdr111 Melbourne, FL
(Zone 9b) wrote:I have ordered twice from Buried Treasures - an assortment of bulbs and ground orchids. I can't praise them enough. The bulbs and plants arrived extremely quickly. They were packed well, and they were of excellent quality. Buried Treasure communicated extremely well. Thanks so much.
Lynne Melbourne Florida | | Positive | tolentinoasso
(1 review) | On August 2, 2008, tolentinoasso Hudson, FL wrote: I placed an order for 9 cajun hibiscus. Shipping was super fast. All the plants but 1 were in terrific shape. I would definitely buy from them again. | | Positive | nickieprice
(1 review) | On August 2, 2008, nickieprice Stantonsburg, NC wrote: I ordered 3 adenium plants. They were as big and leafy as the sample pictures showed. They appear to be extremely healthy plants and arrived promptly. I will definately do business with them again. | | Positive | zubababy
(4 reviews) | On August 2, 2008, zubababy West Jordan, UT wrote: i ordered some plumeria and other items from them. the package arrived quickly and in great condition. i am very pleased with this order. | | Positive | birchdog
(1 review) | On July 26, 2008, birchdog Pittsburgh, PA wrote: I have placed two order and very happy with both order, and when one plant was a problem the replace the plant free of charge and no questions ask. They can be slow to answer emails but the do and take care of the customer!!! Thank you will be placing an order again for more Crown of throne plants | | Positive | krsnyder01
(1 review) | On July 26, 2008, krsnyder01 Hudson, FL wrote: Abosolutely Fantastic! Friendly and helpful, beautiful plants and super fast shipping. I highly recommend to everyone. See you soon!
| | Positive | tessa64
(1 review) | On July 24, 2008, tessa64 Adamsville, TN wrote: I just love my Crown of Thrones plants. They have not bloomed yet, but they are growing and putting on leaves and thrones. I can't wait for them to bloom. Got my plants on time, and everything is great. Will buy from them again and recommend them to friends. | | Positive | felisanator
(1 review) | On July 21, 2008, felisanator Melbourne, FL wrote: I ordered one of every curcuma that Buried Treasures had in stock. Surprisingly, they had these offered at a ridiculous $1/each price. I even threw in what I thought would be a good complement a Jumbo lily: Pink Habranthus Amazing Jumbo. The lily came up 1st and already 4 of the Curcuma.
The packaging was spectacular and the shipping was expedient. I was offered a refund for an overpayment (that I didn't request) and a few emails asking how the purchase went, etc.
Definitely very good customer service and product!
Thanks for everything. | | Positive | keithsbrown
(1 review) | On July 21, 2008, keithsbrown Mickleton, NJ wrote: Plants arrived in great shape, great instructions, and already great results! Thank you. | | Positive | BAGTIC
(2 reviews) | On July 15, 2008, BAGTIC Thayer, MO wrote: We ordered 12 Thai Euphorbia.
We have wanted some for years as my wife remembers them from the Philippines but until now they were always too expensive for us to afford.
They arrived healthy and are growing well. We will definitely be ordering from Buried Treasures again. | | Positive | goofybulb
(7 reviews) | On July 14, 2008, goofybulb El Paso, TX
(Zone 8a) wrote:A very friendly site, with a lot of temptation because of the plants available and very nice prices. I just placed my first order, and I was extremely pleased by the fast processing and shipping of my bulbs. Either for a fragrant garden or a bulb garden, or both, one should take a peek! I would definitely recommend it to any gardening friend, and I will most probably return for more in the near future! | | Positive | sweet_whitney
(12 reviews) | On July 10, 2008, sweet_whitney Tucson, AZ
(Zone 8b) wrote:I love this company! They have a wonderful variety of adeniums. I ordered 7 and they were shipped promptly and arrived with one of them blooming out of the box! They were sent bare-root, which was good because the box sat in my front yard in the 100 degree weather waiting for me to come home from work. They are healthy and beautiful, and I highly recommend this company. I just made another order with them today. | | Positive | 9945louis
(1 review) | On July 7, 2008, 9945louis Brookfield, CT wrote: All the plants came in perfect shape. I was very impressed with the quility of the plants. We need more sellers like this on e-bay. I am looking forward to doing business with you in the very near future. Thanks for the great plants
On August 3rd, 2008, 9945louis added the following:
I just received my second order today and was very pleased with my desert rose and the two peppermint candy crown of thorns. There in there new pots and they are looking good. I also want to thank you for answering my e-mail questions, you have been very helpful . Once you find a company like yours, there\'s no reason to look ay further. Anyone afraid to buy over the net need not be afraid of this company. I rate this site with a 10......Thank you for the great plants..... | | Neutral | hummer_girl
(4 reviews) | On July 2, 2008, hummer_girl Saint Louis, MO
(Zone 5b) wrote:I ordered an Adenium Obesum Home Run Desert Rose on 6-17-08. I think it took about 8 days from order to delivery. I met the postperson at the door and opened the package immediately. I was shocked when I found a bare-rooted plant inside the box. No where on the Buried Treasures website did I find information stating the plants they offered for sale were shipped bare-rooted. If I had known I would not have purchase from them, because it stresses the plant too much. The plant was packaged fairly well, though it did not sit completely solid in the box, a small amount of slipping motion allowed with their packaging method/material. They used Priority Mail, so the plant was in transit short-term. The plant was obviously in bloom when boxed, but when it arrived the one bloom was faded, wilted and drying, and 2 sets of buds were doing the same, also about 1/8 of the leaves were yellowing and falling off. Within 5 minutes of opening the box I had the bare root soaking in a Superthrive solution, an inflex of vitamins and hormones for shock therapy. It soaked for about 20 minutes while I got together the potting necessities. I used the vitamin-hormone water solution to water the plant after potting. Some more leaves yellowed and fell off over a 4-day period. I gave it a little more vitamin-hormone therapy plus fertilizer, and though it might lose a few more leaves, I think (I hope!) the plant is stablizing. I am curious to see if any new buds sprout where the dried ones are still hanging on. The plant has a nice-sized, solid caudex, which I'm hoping will grow into an unusual formation, but without knowing if the plant was grafted from a parent or started from seed (another omission on the Buried Treasures website), I'll have to wait and see as I wanted a plant from seed so I would get seed pods in the future. I thought I had done sufficient research before purchasing my first Desert Rose to avoid pitfalls. I thought about emailing Buried Treasures and asking whether or not the plant was from seed, but didn't and that's my error. Of all the other garden websites I've visited, anyone selling bare-rooted plants stated so, so I never thought to ask. Ignorance is not an excuse, but there it is. We all learn by mistakes and that's why I'm posting this commentary, to help others avoid the pitfalls. I haven't complained directly to Buried Treasures; comments and suggestions stated here are basically what I would say to them, but those comments need to be stated publicly to help other consumers. I don't want a refund. I want to keep the plant and see if I'm a talented-enough gardner not to kill the Desert Rose. Since receipt of the plant I've done more research on Desert Rose retailers. I found another mail-order website that clearly stated all foliage and flowers were removed from the plant before shipping bare-rooted, and foliage would return in a couple months. I interpreted their method to mean bare-rooting a plant will make it defolate after receipt, so we're going to save you the stress of watching the foilage fall away from a plant you've paid money for! Today I found a Desert Rose on the Logee's website which is shipped in a 5" clay pot, gift ready, as they say. Who wouldn't want an intact plant as opposed to a stripped (or shedding) plant? Logee's cost is about $10. more than I paid, the plant in the red-flowering family, like I wanted, and had Logee's inventory been included in the Dave's Garden Plant Scout search I did originally, I would have bought from Logee's instead. I think Buried Treasures needs to included more information on their website (see earlier comments), and until I see what my Desert Rose does, I'm neither positive or negative about my buying experience with Buried Treasures and the quality of their stock. But I do think it is the retailers duty to thoroughly know the product they sell and provide the consumer with complete information, because when we purchase online we are trusting the seller to be our eyes and tell us what we cannot see, touch or feel. We depend on, and trust, the seller to write it ALL down...hopefully, all the questions we forget, don't know, or are negligent in asking!
Company representative comment on July 2, 2008:
On Jul 2, 2008 5:42 PM, Buried Treasures added:To address the question of seed or graft, all of our Adenium are grafted as there's no guarantee the plant will bloom true from seed. This does not affect it forming seed pods, but you will need additional Adenium to get seed pods as they do not self pollinate.
While we do try to cover as much as possible, we thought the comparison picture at the top of each category of Adenium showing them bare root would be enough to cover that question. As our site grows, we learn from feedback like this some additions and changes we need to make.
The reason they're shipped bare root is that the plants can rot easily with too much moisture, and wet soil in a hot box is a dangerous combination for these. I've ordered the Logees one, and unless they've changed things, it's still shipped bare root, with the pot, and a bag of soil, for you to put together upon receipt. It's also the size of our 6-9 month olds and not the 2 year old that you purchased.
I'll email directly to address some concerns I have.
Please feel free to contact us directly with any other comments or question. We make our phone number and email easily accessible on our site.
Thanks,
Chris
Chris Moore
Buried Treasures
[HYPERLINK@www.buried-treasure.net]
813.857.8839
| | Positive | puff57
(1 review) | On June 25, 2008, puff57 Groves, TX wrote: Ordered several plants from them and they looked dried out when they arrived, but as I had never ordered this type before, planted them up. They quickly plumped up and have a lot of new growth. I thought their prices were really good and I definitely will order from them again.
My order took a couple of weeks to receive but I had a combination of ebay and website items. Their communication seems to great. | | Positive | flowerjunkie
(1 review) | On June 17, 2008, flowerjunkie Cypress, TX
(Zone 9a) wrote:Very happy with quality, speed in shipment, great packing, and OMG-the prices. I will buy from her again REALLY soon! | | Positive | seabrax
(1 review) | On June 17, 2008, seabrax Hillsdale, MI wrote: I love the plants I purchased. Everything went well and the shipping was fast. Thanks so much. Remember to email me when you get the purple in.
Thanks,
Chris | | Positive | Sunshine06
(3 reviews) | On June 12, 2008, Sunshine06 Macon, GA wrote: received my plants in record time.They were carefully packed and had planting instructions included.Can't wait for them to sprout up and bloom. | | Positive | ladyjmg
(1 review) | On June 12, 2008, ladyjmg Newport, VT wrote: I received my rhizomes, Thjey were carefully packed and shipped quickly after my payment. I purchased ans Aloe hybrid, that was an excellent healthy specimin. As far as the others I planted them and cant wait to see what grows, They were Curcuma a. Tri-Star, Curcuma Candy Cane and a Choco Top.
Thank you
| | Positive | netecolote
(1 review) | On June 11, 2008, netecolote Omaha, NE wrote: I ordered several crowns of thorns, and they all arrived promptly and in great condition. They were packed well for shipping. I had some questions about my order, and Chris was very prompt at replying to my emails. I appreciated the personal service I received in addressing my concerns. I will definitely order again! | | Positive | russelltdog
(1 review) | On June 11, 2008, russelltdog Kenner, LA
(Zone 9a) wrote:Purchased several Amorphallus bulbifer bulbs from Buried Treasures. The bulbes were of good quality, fairly priced, well packaged, and arrived quickly. I was very pleased with my purchase and my interaction with Buried Treasure. I anticipate dealing with Buried Treasure in the future. I highly recommend Buried Treasures. | | Positive | gencon
(16 reviews) | On June 11, 2008, gencon Schenectady, NY wrote: Very good Service, and very fast shipping.. Thanks | | Positive | digigirl
(10 reviews) | On June 3, 2008, digigirl Sugar Land, TX
(Zone 9a) wrote:I ordered 3 items from Buried Treasures - a small adenium, a spathoglottis and a curcuma bulb. They all arrived promptly, well packaged and in apparently good shape. Not having planted these types of bulbs before, I can't really say if they will grow or not, but they seemed fine to me.
My own laziness resulted in an extended delay before planting, so if a couple of them don't go, it will be my own fault. But the adenium bulb has started showing some new growth and appears healthy and happy (still waiting on the other two - keeping fingers crossed that I didn't kill them!). I am pleased with my experience and will purchase from them again. | | Positive | MAPLANTS
(1 review) | On June 2, 2008, MAPLANTS Dayton, TX wrote: THIS COMPANY WAS VERY PROMPT AND I WAS VERY SATISFY WITH THE PLANT THEY ALSO WERE VERY HELPFUL TRYING TO MASTER YOUR SITE.
I WOULD BUY FROM THEM AGAIN
MMIKULEC | | Positive | bike_n_garden
(4 reviews) | On May 30, 2008, bike_n_garden Bryan, TX wrote: Ordered a crinum amabile and a couple of habranthus back in March. Received notification of shipment and a box containing healthy, strong-looking bulbs soon after. I didn't get around to letting the company know I'd received them, and got a follow-up email from Gretchen asking if everything had arrived in good order (and suggesting I leave feedback at this site). I replied yes, I'd received everything, and would post feedback when I'd seen signs of growth. I'm happy to report that all 3 are growing quite nicely now! Yes, I would definitely order again!
:-) | | Positive | 7822878
(1 review) | On May 27, 2008, 7822878 Gloucester, MA wrote: Bought a desert rose via mail this past winter.Unfortunately,it did not survive the long cold trip up north.Chris and Gretchen were sympathetic to my plight and when spring came a gorgeous new Desert Rose plant arrived at my doorstep.No charge for shipping ! Wonderful people to work with.I am allready highly recommending them to my friends. | | Positive | THEPLUMERIAN
(1 review) | On May 26, 2008, THEPLUMERIAN Youngstown, OH wrote: Excellent communications with Chris, Although he has trouble checking the voice mail
The plants arrieved in Excellent condition.
I will buy again and again from them | | Positive | swampwoman
(1 review) | On May 23, 2008, swampwoman Largo, FL
(Zone 9b) wrote:Have ordered from Buried Treasure three times and the plants have been sturdy and healthy. I am slowly building up a collection of adeniums, and I will be looking forward to all their new plant offerings. | | Positive | SueZeeQ
(1 review) | On May 22, 2008, SueZeeQ Edinburg, TX
(Zone 9b) wrote:The plants (5 adeniums) came quickly, were plump and well leafed, plus the caudexes were knarly and interesting and big, and some even had buds! Shipping was very quick. A very positive experience. | | Positive | jedoody
(4 reviews) | On May 21, 2008, jedoody Las Vegas, NV wrote: I ordered 4 adeniums, they arrived in perfect condition, in a short period of time. They included planting instructions.
They were actually larger than I had expected. I will order from this company again | | Positive | buggycrazy
(8 reviews) | On May 21, 2008, buggycrazy Lebanon, OR
(Zone 7b) wrote:I have just received my recent order form this company and I must say they have the best customer service and communication! The bulbs are in great condition and arrived fast! This is not the first time I have ordered ( I do not buy much of anything-nothing personal) and I have been greatly impressed with the customer service and will certainly buy from them again if they should have what I want, I would much rather buy from someone who provides great customer service than from someone who is so perfect they have never made a mistake in their life.
| | Positive | mauiskndvr
(1 review) | On May 14, 2008, mauiskndvr Valencia, CA wrote: Great communication and prompt delivery. Plants arrived exactly as described and packaged with care with leaves intact. Thank you. | | Positive | Lonewolf269
(1 review) | On May 14, 2008, Lonewolf269 De Soto, MO wrote: They are very nice, very helpful, my plant was very healthy when I received it. Dealing with them was a breeze and I'll be dealing with them again!!! | | Positive | Sergio0405
(1 review) | On May 14, 2008, Sergio0405 Rosemead, CA wrote: Very good costumer service through email.
Very good quality plants. | | Positive | curlin2008
(1 review) | On May 13, 2008, curlin2008 Hitchcock, TX wrote: Ordered a Crown of Thorns from them a year ago, and thaught it was dead, so I called them and Cris gave me some wonderful hints and lo and behold it actually came back over the winter. Also placed an order a couple of weeks ago and the Crown of thorns and one Adenium arrived quickly and in excellent shape. Called to get some more instructions on the Adenium, because this is the first I have ever had and he spent quite some time with me explaining every detail. I love doing business with them and more than likely will engage in business with them again. | | Negative | midnightterror
(1 review) | On May 9, 2008, midnightterror Gallatin, TN wrote: Last night after arriving home from work I had received my
package and was so excited to open the package and begin enjoying the contents of my order.
However, to my dismay and through search I was missing a special plant that I had ordered, paid for and to my dismay the "adenium Yellow Varigated Yellow Varigated was not in the package. I searched through all the frayed packiging papers one by one and all four corners of the shipping box and there was no $8.95 Adenium Yellow Varigated to be found hiding. Therefore, i contacted the company about 12:00 AM in hopes of waking up the "Hidden Treasure" company and let them know how disappointed that I was and the voice mail stated that they would be out and return your calls after April 23 now I am wondering does it mean april 23, in the past ,present or future because there is no return contact from the owners at this time. In adition, I left a number on the pager system this was also to no avail. I also, contacted the tele # today and left the same information.
I have sent an e-mail to voice my disappointment I want my refund including taxes or my "Adenium Yellow Varigated.
This experience has prompt me to write a short story " The midnight flower terror".
I have no intentions of ordering from this company in the future be it resolved or money spent and no plant.
Little is much and $8.95 was my earned finance to purchase the choosen items and to be this excited and disappointed at the same event is a lesson well bought by me on a one time experience.
The business to me at this time do not smell like roses but, feces.
Company representative comment on May 9, 2008:
On May 9, 2008 6:43 PM, Buried Treasures added:Hi Sarah,
I'm sorry it was left out in error, and will of course ship this off to you on Monday, May 12th at our expense.
Gretchen has been getting on to me about not changing the message in a timely manner, but I'll do so now.
I understand your frustration and the negative feedback, but do hope you'll give us an opportunity in the future to show you this is the exception and not the norm. We're not perfect, but do fix any errors appropriately.
Thanks,
Chris
Chris Moore
Buried Treasures
[HYPERLINK@www.buried-treasure.net] | | Positive | costanero
(1 review) | On May 9, 2008, costanero Cabo Rojo
(Puerto Rico) wrote:I ordered a variegated adenium. Shipment time and communication were excelent, as well as the quality of the plant received.
On May 30th, 2008, costanero added the following:
I\'ve also, just received a new shipment of six more adeniums. I was very impressed by the comunication with me, throughout the process of wating for one of my plants ordered, and, when I should be expecting my plants. I can only say great things about this company, and, I look forward to years of a continued relationship. Kudos!
On August 2nd, 2008, costanero added the following:
This is my third expreience with Buried Treasures, and, as usual, I have nothing but good things to say. I ordered five Cajun Hibiscusses and another Adenium. Everything arrived in great shape and the quality of the plants, as has been my experience, thus far, truly excellent!
Thanks, Gretchen and Chris for making my rare plant shopping experience a wonderful one! | | Positive | gardener22142
(1 review) | On May 8, 2008, gardener22142 Templeton, CA wrote: I received my Adenium obesum recently and was very pleased with the condition and size of the plant. It has been planted and is growing new leaves. I would recommend Buried Treasures to anyone. The plant was shipped very quickly, too. | | Positive | leemieczCT
(1 review) | On April 23, 2008, leemieczCT Bristol, CT
(Zone 6a) wrote:A nice sized rhizome of the "desert rose" |
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