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| Feedback History and Summary |
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Comments:Displaying the 50 most recent comments:
| Rating | Author | Content |
| Negative | curtlay
(1 review) | On August 18, 2008, curtlay Lehi, UT wrote: Plenty of bad stories, add me to the sucker list. I wished I found these reviews prior to purchase. $150 for a box of dried sticks. No leaves and no life. The online picture should be of some kindling. 72 hour shipping in 3 weeks. No customer service whatsoever. I have had many good experiences with internet purchases, but I didn't do enough homework on this one. Lesson learned.
AVOID AUTUMN RIDGE NURSERY!
Don't be suckered by their guarantees!
As Rudy used to say, they're like school in the summer time... No Class. | | Negative | pretty_pony
(1 review) | On August 2, 2008, pretty_pony Frisco, TX wrote: Wasted nearly $100 with Autumn Ridge, ordered May 2008...they are a big Fraud! I ordered 36 various plants to create a beautiful flower bed and am UNHAPPY with every aspect of this transaction. First, they did not honor their 72 hour shipping, it took nearly 3 weeks to receive anything. During that 3 weeks, I called to complain about the 72 hour shipping not being honored and was told to refuse the package and I could get my money back. When FedEx delivered them I did exactly that and sent an email to ARN. I had not heard from them so I filed with my credit card company. I finally called them and talked to Chris who told me the only person authorized to give refunds would be Arnold the owner/Vice president, I said that did not make me happy and wanted to talk to his supervisor. Thomas gets on the phone telling me Chris had told him a screaming lady was on the phone and if I treated him that way he would hang up....I was angry, but far from screaming. Thomas just set a bad tone to the whole conversation and was rude telling me it was not his fault I couldn't read that they did not offer a refund policy. My credit card company has said the same thing since they offer no refund policy I am out of luck...I feel they have frauded me since they have my money and the product. I will file with the BBB and hope at the very least my small voice will someday put Autumn Ridge Nursery out of business!
PS- I do not believe any of the positive reviews, I can't not even fathom from what I have experienced and read on this site that somebody had a good experience with this company. | | Negative | mms_spokane
(1 review) | On July 31, 2008, mms_spokane Spokane, WA wrote: I ordered 29 roses from Autumn Ridge Nursery on April 17th 2008. They were small and in bad conditon, but I thought once planted will come back to life.
Only 4 of them did and are a pitty to look at. They are diseased, with extremelly small leaves and buds (if any). 3 roses have bloomed and they are white!!! I DID NOT ORDER ANY WHITE ROSES FROM THEM!
In July 2008 I contacted them twice by email asking for a full refund. I got no response from them so I filled a complain with BBB.
This 'company' is a FRAUD!!! DO NOT ORDER FROM THEM!
Here is what BBB has on file for this nursery:
[HYPERLINK@data.middletennessee.bbb.org]
Principal Officer
Ms. Melinda Womack is the Owner / Manager of the company.
Customer Service Contact
Ms. Melinda Womack is the complaint contact person for this company and should be contacted at (931) 474-3386 before filing a complaint with the BBB.
Nature Of Business
According to information supplied by the company, it offer the mail order sale of plants and shrubs.
Customer Experience
Based on BBB files, this company has an unsatisfactory record BBB Definition:
unsatisfactory record - A company has an "unsatisfactory business performance record" with the BBB is based on the experiences reflected in BBB files. This file condition results when the company has failed to resolve or respond to complaints, repeatedly failed to respond or resolve issues in a timely manner, failed to resolve the underlying issues for a pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints, failed to honor their commitment to mediate or arbitrate disputes or honor mediated agreements or arbitrated decisions, failed to substantiate, modify or discontinue false advertising claims BBB Definition:
advertising claims - The BBB reviews business advertising, (newspaper, magazine, TV, radio, internet) routinely to ensure that it is truthful and ethical. Claims in advertising are measured against basic advertising principles of the BBB Code of Advertising which was developed to guide advertisers, advertising agencies and advertising media.
that are challenged by the BBB, or failed to discontinue unauthorized use of the BBB name and logo, a Federally protected trademark.
with the BBB due to a pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaints and has failed to correct the underlying reason for the complaints.
Specifically, this company has received a pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaint alleging consumers paid for live trees and plants; however when the merchandise arrived they are not as advertised. Consumers describe the items as dry, dead sticks. In addition, complaints indicate delivery took longer than promised or items were never delivered.
In March 2007, BBB contacted Autumn Ridge Nursery in an effort to assist the company in eliminating the pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
of complaint received. The company indicated its willingness to work with the Bureau in resolving complaints and eliminate the pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
.
Since March 2007,BBB has monitor the company's efforts; however, the complaint volume and pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
has not decreased.
On May 29, 2008 BBB sent certified correspondence to Autumn Ridge seeking their voluntary cooperation in issuing complete refunds by June 6, 2008 to all consumers whose complaint was either pending and unanswered in BBB files.
On June 9, 2008 BBB received a response from Autumn Ridge indicating refunds would be issued by June 10.
BBB will continue to monitor this company's business performance in regards to the pattern BBB Definition:
pattern - More than 2 complaints involving the same allegations usually within 12 months that are significant in relation to the company's size and volume of business.
and volume of complaint received.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
The BBB processed a total of 173 complaints about this company in the last 36 months, our standard reporting period. Of the total of 173 complaints closed in 36 months, 126 were closed in the last year.
On August 4th, 2008, mms_spokane added the following:
All 4 roses that survived bloomed white! As stated before I did not order any white roses from them. I filled complaints with BBB and FTC.
The business failed to respond to BBB\'s first notice. This is the respond they send to BBB\'s second notice:
\"Please let the customer know that we will send her a replacement in the spring of 09. Roses are spring items and we do not ship them in the fall. Please note the attached guarantee below and let me know if she would like the replacement spring 09.
Please notice the second guarantee below:
We ship live plants packed to reach you in perfect condition. However, sometimes a package gets lost and stays in transit a long time. In this case, in the Fall and Winter, when plants are dormant you can scrape on the bark and tell whether the plants are alive or not. If the bark is green it is alive. We believe we have the best guarantee any nursery could possibly offer.\"
Please learn from the mistakes we made. Do not order from this nursery. It\'s a scam!!!
On August 8th, 2008, mms_spokane added the following:
I received the following information from BBB regarding agencies that have the authority to shut down this business:
There are 2-government agency’s that may assist you.
The first is Consumer Affairs; they are a division of the Attorney General for the state.
Consumer Affairs
500 James Robertson Pkwy. 5th Floor
Nashville, TN 37243
615 741-4737615 532-4994
Ms. Mary Clement Director
[HYPERLINK@www.state.tn.us]
You may also contact the Federal Trade Commission;
Federal Trade Commission
225 Peachtree Street, NE Suite 1500
Atlanta, GA 30303
404 656-1390404 656-1379Shibani Baksi [HYPERLINK@www.ftc.gov]
| | Negative | jlk
(1 review) | On July 21, 2008, jlk Beverly, MA wrote: This is one of the most unethical companies I have ever come across. After ordering over $350.00 worth of plants and spending hours planting and months caring for them they are either coming up the incorrect variety or they are dead. The customer service manager, Chris, is rude and obtuse and the owner, Arnold Johnson, was even worse. Even though they guarantee their plants to be true to color and variety they do not stand by their guarantee. DO NOT DO BUSINESS WITH THIS COMPANY. They are thieves.
Please contact the Middle Tennessee BBB and file a complaint [HYPERLINK@www.gobbb.org] . I have done so today. I wish I had come across this website with reviews sooner. Everything that is being revealed is TRUE! | | Negative | GregoryNK
(1 review) | On July 9, 2008, GregoryNK Cleveland, OH wrote: I HATE Autumn Ride Nursery! Last year I ordered 45 Pampas Grass plants...they arrived in pots, and were labeled as such "Pampas Grass," thus I had no real reason to assume they were not. I'll admit, they looked odd, and nothing like Pampas Grass - I planted them, and this year as they have now grown considerably larger, I realize that they are actually not Pampas Grass, but instead Yuccas...all 45 plants are Yuccas. When I called them, they did admit to me that they do bring in a large percentage of their plants from other nurseries/distributors...and perhaps there was a mix up...however customer service refuses to help me, I get the run-a-round, I spoke to Chris in Shipping who told me to simply mail a letter to the Owner "Arnold." They promote their fabulous guarantee but they do not back it up, they are a total scam, rip-off, and they know it too...but as long as they make a buck they are not going to change. I wish them the worst, and I hope they go out of business soon. | | Negative | srreed
(1 review) | On July 7, 2008, srreed Dighton, KS wrote: My story acually started 1 1/2 years ago. I waited until my kids where grown and I owned my own home before I started my rose garden. Last April I order almost $200.00 worth of flowers from autumn ridge. 11 Rose bushes, 6 peony plants for my mom also those lovely free trees. I got them right away they did not look good but I planted them all anyway. All of the peony (ha ha) grew. They grew up to be day lilies. Only 6 of the rose bushes grew. NONE OF WHICH WHERE WHAT I ORDER. My well mapped out garden was distroyed. Oh ya and the 6 free trees, none grew. So when my floweres started to bloom the wrong colors I called them got through right away to Carol. Wrote the name down on my order form and always dealed with her. She said to call next season and she would send me out all new ones. This is where this year comes in. My son was in a really bad MVA and almost died. When I got home after almost a month in the hospital with him. I started all over again. Carol is a really nice person, she pulled up my order to reorder for me. She even let me pick out new rose bushes (since they all came up pink last year). I actually recieved my package in only 3 days. Sounds great but not. I got 7 not 6 free tress (only 3 of them lived planted them on May 18th.) Got all 6 peony plants (once again not peonies, and do not not know what they are yet but they are growning). Now for the Roses, I got 3 of the 11. They are growning just no buds yet. NOW FOR THE FUN PART. Called them daily for the rest of my order. That is what you have to do and keep talking to the same person. AND WHEN YOU CALL LET THE PHONE CONTINUE TO RING THEY WILL PICK UP (me up to 5 minutes at a time). It took me another 3 weeks to get the rest of my plants even a free rose bush. If they tell you that it is shipped. Call Fedex they will tell you if they have a package coming to you. ARN told me on more then once that they had already ship it, but did not. If you call them right back after you tell them that you called Fedex you may get somewhere. Did that and got the rest of my order in 3 days. Now for that order of 10 rose bushes. Only 5 of the 10 are growning Planted on June 4th. Still no buds on any of them so I do not know if they are even what I ordered. NEVER AGAIN!!! WILL NEVER ORDER FROM THEM AGAIN. Now I am going to the Tenn BBB to file my report with them. Will update when my flowers grow to see what they become.
On July 9th, 2008, srreed added the following:
Update on my Rose bushes.
The first of the rose buds have now opened. My (YELLOW) lowell thomas. Point being yellow, well it is WHITE.
I am new to growing flowers and I have no ideal what is coming up. All I know is that they are roses but not what I order. Anyone have any ideal what to do let me know. For all I know is that I have climbers coming up in the middle of my garden. I have tried to compare what has been coming up for the last year to what they have on there web site and nothing looks like what they have posted.
I have planted so may rose bushes from ARN that have not lived or just not what I wanted. I have planted 7 yellow roses (my favorite ones) and NO yellow roses. All dark pink and red. Well now 1 white.
Well keep posting on what the other few plants that have started to grow turn out to be.
You would think that they are lossing money, just me alone that is now 27 rose bushes & 12 peony plants that they have sent me only paid for the first 11 roses & 6 peonies. Not a one right yet!!
On July 9th, 2008, srreed added the following:
update from yesturday. The other rose bush bud has opened. Yes again not what I ordered. My (WHITE) JFK rose bush is yellow.
Well at least now I finally have a yellow rose, but it dose not look like any of the yellow roses I ordered. Oh well at least they are roses. Just not the pretty garden that I spent so much time planning.
Still a little hope left, I still have a few bushes to produce buds.
P.S. my sister has stepped in and bought my mother some wal-mart peonies. Actual plants not dry up mystery roots. She\'s driving over 500 miles to plant them next to the mystery flowers that still have not producted any thing but really long thin leaves ???
All the time I have put into digging all those holes (50 total) in the past year. I did not even try to call them this time. I do not want more, have no room for more and they do not give refunds. I just contacted the BBB and told them my story.
updates to come.
On July 26th, 2008, srreed added the following:
Update of the 14 rose bushes planted 7 never grew. Of the 7 that did produces buds, none of them where what I ordered AGAIN. Only ordered 2 white roses and now I have 5. The other two where yellow, the problem being that the yellow ones are side by side. The same with the white ones, they are planted next to each other. My will designed rose garden will have to be all transplanted next year. Remove all the dead ones that never grew and rearrange the rest so that they are not all in clusters of colors. That and to get the climbers out of the middle of my garden. No where near the trellis.
Order from Autumn Ridge at your own risk and time. I am looking at digging up 27 more holes to throw away or move roses bushs next year.
Taking my sisters advise next spring. I am driving to a nursery and paying the more expensive price for rose bushes that have leaves and buds on them.
Autumn Ridge has taken care of me ever ordering flowers online again, from any company. | | Negative | Mary16
(1 review) | On July 7, 2008, Mary16 Charlottesville, VA wrote: I clearly should have found this site before ordering from Autumn Ridge. What a curious and frustrating experience it was. I ordered about $50 worth of stuff from them including several echinacea, flowering japanese cherry trees/shrubs, snowball bush, several galliardia, redbud trees and a few freebies.
On the first go round I received a tube stuffed with non viable appearing plants. My observation proved to be correct about most of the plants I received. The echinacea looked like dead creeping phlox . The gallardia were an unrecognizable dry brown blob (which I planted anyway). Neither of those ever greened up. The redbuds were sticks which I planted and they did not get green either. The free pampas grass and weigelia are both working OK, as are the japanese cherry labeled items. The snowball bush was a twig which didn't green out at all.
Upon receipt of the shipment I wrote IMMEDIATELY reporting on the condition. There was no response. Finally I found a number to call to inquire as to a refund. I figured they owed me about $30. When I called the woman who answered said she couldn't help me so she transferred me to a man who told me that "Only God can make things grow." This did not help me. He also told me that if I got creeping phlox, that was a good deal since they cost more (what a deal - dead phlox when I wanted live echinacea). I asked for a refund and he said they don't give refunds. He was argumentative and extremely rude and unhelpful. He did finally offer to send me some replacements, which I accepted.
The replacement redbuds were not viable, the snowball bush was not viable and the echinacea and gallardia did green up but the "echinacia" looks like a spider plant and the "gallardia" looks kind of like a creeping perennial geranium I have.
I am most dissatisfied and will NEVER order from another online nursery until I see customer reviews. I'm just glad I found this site so I could ventilate and will now use it to check out any other sources I order from.
How do these people stay in business? What was I thinking? That honest people are in business to sell quality products to their customers? Clearly the Autumn Ridge Nursery is not in business to help the world green up, nor do they have any interest in customer satisfaction or in honesty. Reading everyone elses comments gives new meaning to the phrase "dead and buried". Just like my $30 and all the twigs and mislabeled stuff. WHAT A SHAM! | | Negative | basaladino
(1 review) | On July 3, 2008, basaladino Spring Valley, IL wrote: AUTUMN RIDGE NURSERY SCAM ARTISTS...............I ordered 2 advent garde and 1 will goodwin clematis.. I received 3 Hosta Plants. I called and was told to mail the plants back. I then e-mailed and was told I would be sent the 3 clematis I had purchased. I again received 3 hosta plants. I complained and I was told I would be given a credit. So, I said forget the clematis plants and send me 2 peony plants and I was also given a free plant. Today, July 3, 2008 (this started in Feb 2008) I now see 2 October Daphne Sedum plants growing NOT PEONIES AND 1 DEAD PLANT (the free plant is dead) I paid $6.95 each for the 3 clematis and plus shipping. I am now demanding my money back and explained I will report this company to any agency that will listen. I am a senior citizen and cannot afford this as it would have cost me $14.00 just to send plants back. Every thing is documented with my e-mail correspondence... NEVER, ORDER FROM AUTUMN RIDGE NURSERY UNDER ANY CIRCUMSTANCES...if it sounds to good to be true it is..Barbara Erkan | | Negative | scruffy21
(1 review) | On July 3, 2008, scruffy21 Grantsburg, IL wrote: Ordered $46.50 of trees and bushes on March 18. Charged card next day. After Sending a lot of e-mail (with no reply) I e-mail on 5-8-08 to their info site,order site and Daves garden canceling order. On same day filed with BBB in Tenn. Also file with credit card co. They e-mailed me 5-13-08 and said they have been shipped but I could refuse them. They came 5-19-08 after waiting 61 days.. I refused them. On 6-10-08 money was put back on credit card. If it wasn't for Daves site I wouldn't have known to cancel and I would have kissed my $46.50 goodbye. | | Negative | CherylMuscato
(1 review) | On July 2, 2008, CherylMuscato Plainfield, IL wrote: HEAVEN HELP US! A SIMPLE ORDER FROM A SENIOR CITIZEN FOR MOTHER'S DAY ARRIVED DECEASED WITH NO HELP FROM Autumn Ridge Nursery.. No one EVER answered their Customer service line or responded to any of my mom's e-mails.. Now, since my bank got involved.(deceptive practices), they are willing to re-send the rose orderin May of 2009.. !!!! Now I don't mean to be crass, but, #1 don't know that Autumn RIDGE NURSERY will still be in business at that time..(actually, I truly hope not for all our sakes), or, #2, that my mom will still be here... No refunds! That is not displayed any where on it's web sight.. BUYER BEWARE! | | Negative | artteacher
(1 review) | On July 2, 2008, artteacher Danbury, CT wrote: ARN is a total rip off and I wish I found this site before ordering. Just like everyone else who posted negative my plants came in about 3 weeks wrapped and dried out and dead. The few plants that came to are NOT even plants I ordered. My quinces were rose of sharon, everything else is dead, never grew at all. Called the compnay and they said they're reship in Novemeber. What good does that do me? I'm calling my credit card company and filing with BBB.
This company should be shut down. I totally threw $ out the window and I was so excited about getting the plants.
What a scam.
| | Negative | dthomso
(1 review) | On June 27, 2008, dthomso Loveland, CO wrote: In early May, I placed an order for 8 raspberry plants, 2 apple trees, and 4 cherry trees. I selected the 3 day option. Nearly a month later the first shipment --dead raspberry sticks and dead apple sticks. I planted carefully and have foolishly tended dead twiigs for the month of June. After several emails and phone calls I received the cherry trees. They were moldy, dead sticks and I am wasting time and water on them as well. I am not used to throwing $100.00 into the wind, but I certainly did in this case. Avoid Autumn Ridge Nursery. | | Negative | Robert22
(1 review) | On June 25, 2008, Robert22 Rockford, MI wrote: Same issues. Placed order on May 13 received "trees" on June 7. Ordered 10 apple trees and received four free plants. The two free forsythia's are growing but the apple trees are all dried twigs. I just called them (at the 931-815-9435 number). I spoke to Kay and she told me that the trees are dormant and that I need to give them at least two months. She then said that they could not ship replacements until November. She was argumentative and rude. This doesn't do me much good here in Michigan. So they sent me dead plants, won't give me a refund and won't give me replacements until next spring, maybe. I guess I have to file a complaint. | | Negative | ronstearns
(1 review) | On June 23, 2008, ronstearns Bel Air, MD wrote: I placed two orders in late March with Autumn Ridge, totally unaware of the negative ratings given this company. The first order contained three spruce trees, all of which were dried out with needles turning brown and falling off. I planted them anyway and they have all died. The Black Walnut tree I ordered was DOA, the Smoke tree was stressed from lack of moisture and has since died, and the two climbing roses were turning black and show no signs of growth. The second order had 3 blueberry plants (twiggs at best), one DOA and the other two critical and they to died. These two orders took far too long arriving and the quality of the plants was deplorable. I truly believe it was a complete waste of money and that remedial action is warranted. I will monitor this situation closely for a refund or replacement plants and if no response then corrective action with the TN BBB will follow! | | Negative | tenten321
(1 review) | On June 20, 2008, tenten321 Turners Falls, MA wrote: I don't think I need to go into a long detailed explanation about my experience with ARN since it's pretty much identical to all the negative experiences others have had with this company. I'm merely posting just to add my voice to the masses. I also want to say that I do not believe many, if not all, of the "positive" posts here. I have my suspicions they are a desperate attempt by Autumn Ridge to off set the truth. Bottom line if you value your money and garden DO NOT BUY ANYTHING FROM AUTUMN RIDGE NURSERY. Go to a reputable company like [HYPERLINK@www.santarosagardens.com.] I have ordered from them in the past and their product is on the level. Plants are of decent size, quality and prices are fair. What's more they package and ship their plants so you receive them in perfect condition. I wish I hadn't strayed this time around but I learned my lesson! If it sounds/looks to good to be true it most likely is!! Oh and for any daylily fans [HYPERLINK@daylily.vineyard.net] is an awesome place to buy from!!!!! | | Negative | mdduke
(1 review) | On June 18, 2008, mdduke Adolphus, KY wrote: In mid-May, I ordered Tennessee Beauty Strawberries with 2 free trees to be added as a gift. The order was to be shipped 7-10 days. My raised garden was ready and I anxiously awaited their arrival. I waited until the last of May & called to speak to an associate inquiring of the delay.
She informed me that they indeed would be shipped June 1, 2008. I would have questioned her further should I have known at the time that June 1 was on a Sunday. It is now June 18 and still no strawberry plants with no coorspondance from the company. Guess it is now too late for the plants. At this point, I would just appreciate receiving a full refund on my order. I would have been a regular customer, as I love to garden and work in my large lawn. It is not reasonable for a place of business to function with such a poor display of customer service. I order on a regular basis from the Spring Hill Nursery and have received very good service.No consumer would appreciate this type of poor customer service. Any company should know better than to operate in this fashion if they expect to stay in business. You do not have to possess a PHD to know that in any business if you do not display good customer service you will cease to be in business. I sent them an e-mail today. After all the negative remarks that I've read, my expectations of having beautiful berries next year have vanished.
Straight Talk - mdduke | | Negative | pghsher
(1 review) | On June 11, 2008, pghsher Canvas, WV wrote: Same story. Ordered $150 of perennials for my new garden. I so wish I knew about this site before I ordered. However my husband ordered blueberries last year and they were great. My experience however was bad. Rotten, dry twigs--I put them in the ground and nothing. I called and they told me to wait 2 weeks. I did and nothing still. They sent me replacements--the same rotten, dry twigs. Nothing has grown. I am so disappointed as in my mind's eye I could see this garden and how it would appear in August. Well that will not happen-at least this year. It upsets me that I paid $4 for a bare root echinacea and my local Lowes had a quart 2 foot one last week for $4. I would NEVER order from this company again. Not only did I lose my money but I lost my "dream" garden for this year. | | Positive | cindykarnes
(1 review) | On June 10, 2008, cindykarnes Plains, MT wrote: Hi, this is my third year buying from autumn ridge nursery and I have always been happy with what I get for the money I pay. I get my dwarf fruit trees for less than half of what I would pay anywhere else and they have always been healthy, yes they look like twigs when I first get them, but they have always done well for me, I am glad there is a company out there that offers affordable trees for those who have the patience to see them become beautiful fruit trees Thank You | | Negative | pls42
(1 review) | On June 8, 2008, pls42 paradise, CA
(Zone 8a) wrote:Same story as most people. Ordered fruit trees and grapes. Got small twigs . Most of the trees lived , but are not
what they are supposed to be. None of the grapes lived. Lost my invoice. Wish I lived closer, so I could visit them in person. Hope the BBB does something about them. Live and Learn. | | Positive | gswartz
(1 review) | On June 7, 2008, gswartz Fairview, PA wrote: I ordered strawberry plants. Although the order took longer than the 72 hr shipping stated in the ad, the plants were in good condition with a great root system. I was able to plant them the day that they arrived and they are looking great in my garden. | | Neutral | Finnlander
(2 reviews) | On June 7, 2008, Finnlander Loveland, CO wrote: Three weeks after receiving and planting that same day, my two blueberries, two raspberries and one Tulip Tree still resemble just five blackish sticks with absolutely no signs of budding or growth.
I have gotten NO RESPONSE AT ALL from the customer service e-mail address.
I've just asked for either a re-shipment or refund, so I'm awaiting reply, again, but certainly am not holding my breath until I get either one.
I suppose I should have been immediately suspicious when they arrived with slimey roots ....
I also suppose I should give them another chance to correct this, so I'll leave it as NEUTRAL instead of NEGATIVE at this point. | | Negative | mnorberry
(5 reviews) | On June 5, 2008, mnorberry Arcata, CA wrote: Purchased a total of 8 SNOWFIRE roses. Most of them did not grow. Most of the second shipment of 5 came with only one branch/stem. They did't have a chance to grow. Only 2 look like they may get a bud. The one that is blooming right now the flower is Yellow, not Red & White.
The company said they will reship the one that bloomed yellow, but if they shipped the wrong one in the first place do you trust them? Also, my county will not allow you to mail plants in or out of state without the proper Agric. certificate, which they did not send and I have requested but they won't even answer that part of my e-mail.
Before purchasing from this company PLEASE read all the comment. I just wished I had...... | | Negative | bramblehouse
(1 review) | On June 5, 2008, bramblehouse Cincinnati, OH wrote: I ordered over $100 worth of plants in April from this horrible company. I didn't get them until the end of May, and they are a total dissapointment. I ordered 18 going bananas daylilies. In the package of dead crap wrapped in plastic and newspaper, I could only find 14 things that remotely resembled something that they might expect me to plant. By their standards, I could have divided ONE of my mature daylilies into about 100 plants, and sold them for $4 each. I ordered 2 althea that didn't even come, and 3 hydrangea, that came, but were the tiniest, sickest looking sticks you've ever seen. On top of that one is so dead that when I broke a piece off to look for green after a week, dust flew! I also ordered 5 dianthus, but in the bagged marked "dianthus" there was one large clump of moldy looking roots and 3 tiny nobs. Not even worth planting! Do not even consider ordering from this company! | | Negative | Lindro
(1 review) | On June 5, 2008, Lindro Nashville, TN wrote: I ordered 5 Red Cherokee dogwoods, 5 White dogwoods on May 1. Shipping should have been 72 hours. I emailed them May 7th. Got no response. Called, but they won't answer the phone. Finally received an email that they had shipped my order on May 25th. Received it 4 days later and everything is dead. They shipped it in a mail tube wrapped in damp newspaper and plastic. If these were packaged and shipped when they claim, these trees would still be alive. I think they were dead when they were shipped. No signs of life at all and I even cut into one of them and it's brown all the way through the tree. You could snap every one of them in half, no problem.
Judging by what I see here, I doubt I'll have any resolution, but I am going to try to either get a refund or replacement trees, but am not hoping for much.
DO NOT BUY ANYTHING FROM THIS COMPANY. They should all be charged with fraud.
| | Negative | armentim
(1 review) | On June 5, 2008, armentim Spotsylvania, VA wrote: I recently ordered 7 eastern white pine trees (12"-18") on 5/01/08. Autumn Ridge indicated 72 hour shipping. I had received NOTHING until I faxed them on 5/13/08 requesting a status. They informed me via e-mail that the delivery would ship 5/19/08-5/23/08. I finally received "my order" on 5/22. What I received were 5 horrible things with leaves NOT needles. What they sent me was obviously NOT pine, and all the package contained was 5 6"-12" leaf roots, some blighted and others brown, wrapped in a damp newspaper surrounded by plastic wrap. Nothing was worth even planting. And, besides, I don't know what I even received. They are certainly not pines. My wife and I have called the company several times and they have refused to return our phone calls. And forget about e-mail, we are still waiting on a response since the evening of 5/22. I'm going to try the fax route again today 06/05/08 and request an entire refund. This is the WORST company experience I have ever had! I get the idea this place is someone's backyard and garage with aunt polly and uncle buck running the shop. Buyer Beware. I will NEVER do business with this outfit again, and I would recommend you stay away from Autumn Ridge. | | Negative | shimberg577
(1 review) | On June 3, 2008, shimberg577 Wayne, PA wrote: I purchased two different items. Chinese Dogwood trees,
and privet hedges. They both took a long time to ship.
They were wrapped in wet newspaper and plastic bags, which should have been ok. However, the trees look like DEAD twigs. I planted them, but no signs of life after 2 weeks.
The Northern Privet Hedge was all brown..dead leaves fell off when I opened the mailing tube.
I'm asking for replacement plants, but give the other negative feedback, I'm not expecting much. | | Negative | GardenDee
(1 review) | On June 3, 2008, GardenDee Wendell, NC wrote: I ordered 1 Mimosa Tree, & 1 Plum rose and was "given" a free red Weigla with my order I placed on May 18th 2008. After 1 week I sent an email asking when my order will be shipped. They said they were behind and would ship my order the week of May 25. It is June 3rd and I have still not received my order. I tried to call on May 30, but of course no answer. I sent an email the same day and they have not responded. Unfortunately I did not come across this website until May 30th and read the reviews about Autumn Ridge Nursery. I ordered from them b/c my neighbor seem to be satisfied with them, but I guess she got lucky. Now my order is not large, but it's the principle of paying for a product and expecting to receive it in a timely manner. My email correspondence has been nice to them, so I am very disappointed by their lack of response. Also, if they say they will ship in 72 hours, then that is what I expect as a consumer. They should re-do their web-page if they cannot honor what is written on it.
I would have rather paid more at Lowes Home Improvement for a plant, than to have given them my hard earned money for free.
On June 9th, 2008, GardenDee added the following:
I received my plants today and let's just say I'm not impressed. I took pictures, but I'm not sure how to add them to the forum. The plants were dormat looking and dry. There was some moisture in the newspaper/plastic wrap at the root of the plants. I'm praying they live. There is nothing green about them right now. The Red Weigla had a good root to it, but I'm not sure how my Mimosa is going to turn out. While waiting on the Mimosa, I went out and found one by the roadside and planted in my yard. The rose bush is usually a hardy plant, so I'm hoping it thrives once it's established.
If there is a way to post pictures, please let me know and I will post them for anyone who is interested.
My rating remains the same: I will Not EVER order from Autumn Ridge Nursery Again.
On June 9th, 2008, GardenDee added the following:
Check out my Diary for 2 pictures on the products I received from Autumn Ridge Nursery. | | Negative | jlohr
(1 review) | On June 2, 2008, jlohr Orange, VA wrote: I ordered my plants online two weeks ago and received a confirmation order as to the price, not it having been shipped. In less than an hour, the $50 was gone from my bank. I didn't have a problem with anything so far; we'd received a broad flyer in the mail, all the way in VA, and the website looked legit, so I didn't think twice.
After 8 days, I got worried - my husband and I are dairy and crop farmers. I didn't know if they'd arrived and we'd missed them or what. So I emailed them very nicely and told them the situation and requested that they email me about what time they'd expect the trees to get here. I wait three days. No answer.
So I call them during their normal business hours. The phone rings for about 2 minutes. No answer.
Then, stupidly after ordering, I Google the company and look at a BBB report on them. Negatives all over the place. In the red with customers by a mile. Class action suits; the whole lot!
So I reported them to the TN BBB and, when I still hadn't heard anything from them in two weeks and my trees haven't arrived either, I emailed them and said that I had already reported them to the TN BBB and that if my money wasn't back in my account in a week, that I'd call the McMinnville PD and report them for theft.
I'll keep everyone updated and we'll see how this all goes.
tags: BAD NEGATIVE AUTUMN RIDGE NURSERY CUSTOMER SERVICE
On June 12th, 2008, jlohr added the following:
I got an email from them about a week ago saying that the trees were shipped and everything was good. I emailed them back, saying to cancel my order, I didn\'t want to do business with them, they still misrepresented themselves on their site, and I again said that if they didn\'t get my money back to me in a week, I was going to call their city\'s police department.
Lo and behold, I check my bank account today, and I have a credit from Autumn Ridge Nursery for the amount of the order I placed. I guess threats are the only thing they understand.
If you\'ve already ordered, like I did, before you found this site, don\'t even give them a chance. Just tell them to give them your money back. It worked for me. | | Negative | glang
(3 reviews) | On June 2, 2008, glang
(Zone 6a) wrote:They are horrible. They are a total scam. I placed my order of 3 trees on 4/19/08 and didn't hear anything from them. At some point I attempted an email but that was returned undeliverable. I called and talked to someone that was very unprofessional and they said they were behind because of mother's day and that they don't send an email until they ship. He said it should ship within another 2 or 3 days. That was definitely not the case. I finally received an email that my order shipped on 5/13/08. I did not receive until 5/19/08. This was 6 days after they said it shipped and a full 30 days after my order was placed.
Needless to say, I opened them immediately and one of them was very mildewed and 2 should have been grafted, known cultivars but were not. I carefully planted them all just to see if they were even alive (I didn't want them because they were obviously not what I ordered). One actually woke up and lived (supposed to be a gala apple but who knows what because there is no graft). The other 2 trees were DOA. Honestly, I did not even try to contact them at this point because I am done with them. I wouldn't want their replacement even if they offered because they don't send what you order anyway.
I noticed something else while reading other's reviews: if you read the few positives you really get a sense that they are all fake. No one talks like that. It's pathetic. In these positives they are actually condescending to people's legitimate concerns. Instead of faking positive reviews and spending lots of money on mailing their advertising flier to lure in constant new customers (victims), what would be so hard with just running an honest business? It disturbs me that we have such parasites in our society. It is people like this that ruin the world for everyone.
One good thing came from them, however: since realizing I got screwed by Autumn Ridge I started searching for reviews on them and I found Dave's Garden. Now I will not make the same mistake twice because I will only order from companies with a good reputation on this site. Thanks DG!
| | Negative | john1w
(1 review) | On June 1, 2008, john1w Parkesburg, PA wrote: I'm going to suggest to MC that they remove the charge service when I lodge my complaint.
Wish I saw this review earlier.
They took me for over $100. 10 roses. Only one had any green. The starting growth was shrivled on all.
Took many tries to get the phone answered. The comment was they're dorment keep them in the ground. Now 3 weeks and still dead. | | Negative | moondogman
(1 review) | On May 31, 2008, moondogman Anderson, IN
(Zone 5b) wrote:Wish i had seen this first!! I ordered 3 weeks ago with 72 hr shipping so far nothing. No-one answers the phone or e-mails. I suppose i better order some straawberry plants somwhere else.
| | Negative | AnnaCT
(1 review) | On May 31, 2008, AnnaCT Point Pleasant Beach, NJ wrote: I bought roses and other items from Autumn Ridge Nursery... Let me tell you they were rude on the phone... my order took a long time to arrive and ontop of it all they arrived dead... I wasted money on crap. never again . | | Negative | kayty
(1 review) | On May 30, 2008, kayty Schaumburg, IL wrote: I ordered 2 rose plants for a friend whose parents passed away and what did I get? Dead Roses for dead people kind of sick ,huh imagine my feelings. I am sick of what my friends must think of me I also recieved this seed kit which was missing a piece how nice can't they count to 6? tried to call but no ,answer, Great | | Negative | kwiffie
(1 review) | On May 30, 2008, kwiffie Glade Spring, VA wrote: I ordered 6 dogwood trees, 5 blue spruce, 1 redbud, and 2 maples. When the order finally came we immediately planted all the above. They were pretty sorry looking but we planted them anyway. Since then, all the dogwoods are dead (probably dead when we planted them, they looked it). All the blue spruce are dead if that's what you want to call them. And one of the maples is dead. So out of a $70 order we have one maple and one redbud that made it. I tried emailing the company, no response; I called and got no one. I called again May 30 and spoke to a female that informed me they do not give refunds but they will replace the trees. I told her we already replaced the trees from somewhere else and I no longer want replacements. She then said she could give me "in-store credit" like I want to order some more dead plants! So in other words, I got ripped off! These people do not belong in business, they are not customer friendly and from the looks of all the previous comments, all they do is rip everybody off. | | Negative | TeacherinVA
(3 reviews) | On May 29, 2008, TeacherinVA Hurt, VA wrote: Unfortunately, I found this site AFTER I had already placed orders with both Autumn Ridge and Gardener's Choice, so you can imagine my horror when I read all the comments for both places. I called yesterday to find out why 8 days after receiving my confirmation email, did I not have any plants, and the lady said that I shouldn't worry until 10 days had passed. Sure enough, I had plants when I got home from work. The azaleas, though much smaller than I expected, were quite healthy. The twig trees scared me, but there was some growth on the weeping willow and the white birch. I am hopeful that the althea, purple leaf plum, and crab apple will recover and do something. I was not at all pleased with the shasta daisies, red hot pokers, and after midnight echinacea that I received dry and brown in a plastic bag. The shasta daisies, which were only piles of brown root, had mold on them. My husband noticed some new growth in the root to red hot pokers, so I photographed everything and potted it just to see, but I don't look for any of the flowers to do anything
On June 3rd, 2008, TeacherinVA changed the rating from neutral to negative and added the following:
Only the azaleas and weeping willow are doing anything. Everything else is dead. I have tried to call and email, but I\'m not hopeful that I will receive a response. | | Negative | catmew
(1 review) | On May 28, 2008, catmew McKnightstown, PA wrote: Seems to be the normal thing with this company. They ship half dead and rotting plants. They took me for $70.00. These are the most sorriest looking plants I have ever received from anywhere. I wonder why they are still in business?? I'm going to put a complaint into my local newspaper to stop inserting their flyers. They do not need to keep ripping more people off. It took them over a month to ship my raspberry and blueberry bushes and I got one twig on dead and rotting roots. I half think they pulled these off the compost pile. They were in the mail 8 days. I emailed and told them they need to ship by 2-3 day Priority Mail. It only costs a $1 more over Parcel Post??!! What a mess. I advise NOT to order from these people. I just got a total mess and a headache.
On May 28th, 2008, catmew added the following:
Thanks for the info on this page. I did file a complaint with the Tennessee BBB.
On May 28th, 2008, catmew added the following:
Thanks for the info on this page. I did file a complaint with the Tennessee BBB. | | Negative | schematic
(1 review) | On May 28, 2008, schematic Powder Springs, GA wrote: I ordered five rose bushes from Autumin Ridge one bush was doa . the other four was not grade 1, I could have gotten, better one in the local drug store at half the price.I planted the four bushes,and quess what ?not one of the bushes was what I ordered.I was not going to dig these live bushes and ship them back,therefore I will live these bushes. Two of the bushes sent were cheaper than what I ordered. Also the free plants where dead on arrival. my order number is 472632 | | Negative | TreesRule
(1 review) | On May 28, 2008, TreesRule Swanton, MD wrote: If anyone out there wants a Fuji apple tree with thorns, apparently Autumn Ridge has blessed me with this oddity. It's a nice twig with real dark bark, a few buds, and a nice thorn. Think I might actually have a rose here, not sure. Autumn Ridge needs to lose their license to conduct business. | | Negative | franie5wv
(1 review) | On May 27, 2008, franie5wv Parkersburg, WV wrote: I ordered May 1. I became concerned and tried to call them and could not reach them. Part of the problem seems to be that they are not printing the correct phone number. The correct number that I reached them at is: 931-815-9435. I received my order today and everything appears to be fine. A couple of the plants look a little "twiggy" but the roots look good and I expect them to grow. Shipment took a little longer than I expected, but as I said the plants appear to be fine. The azaleas were green and leafy and the bulbs look healthy.
On June 9th, 2008, franie5wv changed the rating from neutral to negative and added the following:
So far, four of the plants I ordered are living and two are not. The one I wanted the most was one of the dead ones. I went locally and purchased another one that of course, is a lot nicer. It remains to be seen how the bulbs will do. I\'m not going to bother to complain to them, but I will not order from them again or recommend them to anyone. | | Negative | charlenenj
(10 reviews) | On May 27, 2008, charlenenj Fanwood, NJ wrote: Ordered a dwarf apple tree and they sent it to me along with a "bonus" hibiscus. Both of them quite dead. Seriously, they were already turning into compost. |
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