They never issued me a credit on an item I returned which caused me to pay full price. Their customer service is the absolutely worse I have ever seen of any company in my life ans I've been around for some time. They lie, hang up on you, won't return a phone call and are very rude. Must be a new york thing. Their return policy is only 60 days, got that, 60 days. They have raped me for the last time. When I called for an RA number, I was told they would send it via e-mail. Never got it and when I called back, there was no record of my call in their computer system. Imagine that. Then on 5 Aug 08 a jerk told me to replace the lens cover, put silicone on the underside of the lens and replace it. I said what about all the rust. She was silent. When I asked her if other consumers had voiced similar problems she said yes and I asked whether all were told to fix the problem themselves, she said it varies. THIS IS THE ABSOLUTE WORSE COMPANY I HAVE EVER DEALT WITH. IF YOU IN THE MARKET FOR A SOLAR PRODUCT, DO NOT, REPEAT DO NOT, BUY FROM THE RAPISTS. I am in the process of filing a formal complaint with the Better Business Bureau in Bainbridge, NY. In the future, I'll spend my money below the "Mason Dixon" line.

I purchased a solar powered fountain and nite-pack battery (additional cost of $45) in May 2008. The battery has never held a charge. The fountain quits in minutes after removing the panel from direct sunlight altho vendor says that charge should last 4-5 hours. After two weeks of attempting to resolve this problem by email, I called their "Customer Service" line and spoke to "Christi" who said that she was the supervisor and that no one higher up in the company would take my call. She said that the batteries have no warranty and that I would need to buy a new one if I still wanted to have battery power. Now that I have been thoroughly ripped off, I sure wish that I had looked for and read reviews on this company at this site and others. DO NOT do business with these guys. I can't believe that they will continue to stay in business.

I can't believe I ran across this site. I wish it had existed before I purchased my solar fountain and nite pack. I can't express the anger and frustration I felt when dealing with this company. The customer service was non-existent. I paid through Pay Pal (they took the money immediately), and waited anxiously for my product to arrive. When it didn't, I went on Silcon Solar's website and looked at the delivery info and saw that they had shipped it, then that is was in route, and then that they had delivered it. None of this was true, however. I called the shipping company and they said there was no record of my shipment on their books. Even the shipping number was made up. I then proceeded to try to contact the company and never, never, never got a person either through email or phone. I disputed the charge through Paypal and waited for Silicon's reponse and it wasn't until the deadline that they returned their response, denying all of it. I proceeded to try to contact them again through calls and email, and never got anyone. Not even an answer machine. Then one day (weeks later) a box shows up on my door step. It contained my order. I opened it, put it together and realized it was a piece of junk. All of the crimping on the wires had pulled free. Once I put it back together, I got it in the water, I turned it on and saw a trikle of water coming out of the fountain. It was suppose to blow 12" high. I was looking at an inch, maybe. I was flabergasted. I called the company and actually got someone who told me that because I had used it, I couldn't return it. Now, a year later, I have a product that doesn't work at all. The battery died. The pump died. I spent so much money on this thing and all I can do with it is throw it in the trash. I swore I would never use this company again. I don't think I have ever felt so betrayed and ignored by a company than I have by this one. Don't be fooled into thinking that any of the positive posts are real. They're not. This company is bad news.

I bought one of their fountain solar systems (AP-P010) in Octorber 2007, spending $343. Only 7 months later, the battery stopped working. I contacted them and they said that there is no warranty on the battery whatsoever. What a rip-off! They want to charge me $45 for a new battery.

I placed an order for the day/night solar pump, the order went thru with confirmation via paypal and the site. Then i received an email from silicon solar stating that the order was incomplete and needed to be completed. After following the links provided and ending up at a dead ends. I had to call their customer service, i would have rather delt with an outsourced third world country than these morons.

Pretty much i was told my order was flagged due to an ip issue, im a N.Y based ip and they said my i.p was showing up as kansas.

Even tho my money was taken out of my account, and was a confirmed transaction thru paypal. So at this point i felt unsafe dealing with this company and found this site. So i continued to call their customer service,public affairs, billing, so called coorporate office. Which all seem to be in a room with 3 cubicles with Moe, Larry, and Curly running the show.

None of the persons i spoke with were knowledgeable about the products ,the company, the billing. Who the CEO was and would not give there names.

After lies and promises of the charges being reversed the same day, or the next business day, then 5 to 7 days, no return calls from supv' or managers. 2 weeks later, pretty much after as they say using foul language and getting rowdy, and letting them know that this would be reported.

One person was able to help me. She promised to call me back at the end of the business day and the money would be refunded. Less than an hour after getting off the phone with her , i received an email, money was refunded thru paypay. So kudos to Kristi whoever you are. You should be given a medal, and you do not deserve to work in a place like that.

Get out!!! your surrounded by morons!! ;)

I wouldn't accept any product from this company if they paid me to accept it.

I wish I had seen this site before I ordered my night & day solar pump. I paid for expedited shipping from this schlock outfit.

The kit came without the night pack (power storage unit) in the shipment. I contacted the company and was told that my complaint would go into a queue for approval. I stated I paid for expedited shipping and therefore I should have my night pack sent immediately by expedited shipping. I was told that is too bad their system does not work that way. The computer takes 48 hours to approve (yes, the computer approves the claim?) and if it was approved then they would ship it.

Do not do business with this company they have zero interest in their customers, they deserve to go belly up. In addition, they have created automatons in their customer service center who create further dissatisfaction by being parrots repeating the same things over and over.

I bought the Night & Day Solar Fountain Pump Kit for &79.95 and it only lasted for 3 months before it started malfunctioning. My experience with one of the customer servicer reps. was also a let down.

I ordered two 5w solar panels in December. I was quickly advised that they were out of stock. Then I got an email that said the panels would be in by mid-January. The email gave me the option of cancelling the order or waiting. I waited, and today I received the two panels, which work fine. So I'm happy.

I ordered a solar fountain pump, it worked two weeks and then quit. I sent it back at my expense. I was told it would be tested and I would be notified of the results. I never received any communication. A few weeks late a new pump showed up, but no solar panel? So I called and asked where the panel was. Another week or so later the panel showed up, and another pump! What I had received was not my original equipment, but new stuff. My best guess was that the unit had been defective. I set up the new unit and for a few weeks it worked fine. But then it quit again!

I called again and was told to use the same RMA as the first return. I again returned the product as my own expense and enclosed a letter that since this was the second defective unit I had received I did not want to receive a third, but to please credit my credit card in full.

Today I received an email telling me I had a gift certificate issued for this company? When I called to find out what it was, it was in relation to my return, and it was only for 85% of the value of the product. I did not want a gift certificate, I wanted my refund.

The company refused. They told me to read their terms and conditions. Their terms and conditions do not address new product that is defective, so I do not understand why I should be charged a 'repair fee', or a 'restocking fee' for the return, It's not like I changed my mind and just didn't want or need it anymore. If the pump had worked as advertised, I never would have had to return it in the first place. And I would be happy.

So now I am out about $125, no pump, and a company whose products are poor and not supported, so why even considering using the credit. I will be contacting to dispute the charges to my credit card, and filing warnings on every website I can find so no one else has to suffer what I have.

It is companies like this who scare consumers away from shopping on the internet, and who give solar technology a bad name.

I have solar lights and a fountain pump from other companies, and they have been working flawlessly for over a year.

Please, do not do business with Silicon Solar!

A year ago I ordered a pump kit and received 2 12v pumps because the first one sent to didn't come with a nightpack as ordered. That pump kit did not give enough lift so this year I ordered a new pump kit for $100 more. I received the same 12v pump, the same nightpack packed in an enclosure stuffed with packing peanuts, and a larger, 17v solor panel. No instructions. This same 12v pump is advertised on their website as having a pump output of 80-95GPH with maximum lift of 1-2' with one pump kit and pump output of 150GPH and 2-4' max lift with another. It is the exact same pump. Jessica in customer service told me I should be able to tell that from the picture on the website. My husband did not feel comfortable running 12v pump attached to the 17v solar panel because he thought the motor would burn up. We both talked to customer service about the misleading information on the website and the concerns about the motor. Their only suggestion was to order a larger pump kit. I was issued an RMA, returned the pump in the original packaging promptly, and was charged a 15% restocking fee because the shipping carton had been opened. The refund was issued after I phoned them and emailed them. Today, Lisa told me that the only way you could get a 100% refund (less shipping costs) is if the package was refused on delivery. She read the return policy 3 times to me. Prevously, I was told by Jessica that I would get a full refund plus $5 because of the misleading website. I was told the website is not up to date because it is done in Australia. Lisa said today that she is only doing what she has been trained to do.

I ordered a solar birdbath fountain on May 13, 2007. The fountain arrived promptly, looked great and worked well…for about six days. I contacted Silicon Solar and sent the top part of the fountain back for repair. On July 3, I received an email indicating that the part was out of stock and would be available in three weeks. It is now August 7 and I still have not received the replacment part.

This morning I placed a call to customer service and was greeted by impatient, rude and condescending customer service representatives. Lisa, in particular, practically yelled at me - despite my calm demeanor and perfectly rational inquiry regarding when my fountain (paid in full in May) would be functional. My frustrations and should be recognized by the company as such. Moreover, I am truly disappointed and furious with the customer “service” I received when inquired about the status of the replacement part.

I am a paying customer of Silicon Solar and do not deserve to be spoken to in the tones used by Jessica, and particularly Lisa, this morning. The responsibility for delivering functional goods rests with the company, not with the customer, and your customer service department should recognize and respect that. Never in my life have I been treated so rudely and I do not appreciate the tone, condescending nature and harsh words that were spoken, and practically yelled at me, by Lisa and Jessica. I recognize that customer service is a difficult job, and I feel that I was acting rationally and proposed several options to enable me to have a functional water feature in my garden. I did nothing to prompt the severe tone, and hope that Silicon Solar finds a more customer-friendly manner of conducting business.

While I commend the Farrell brothers on an innovative and exciting business, I hope they will work with their customer service department so as not to alienate and offend their customers. There are many opportunities a business has to redeem itself in the eyes of disappointed customers – I Silicon Solar chooses to employ one of them.

I bought a solar hot water system from Silicon Solar. I mailed in a check for payment. A month later I am told that they "never received it" even though I double checked the address. I sent in a second check and they promptly returned it to me with no reason given. I called their NY office and was put on hold for a long time. I was told "accounting" would get back to me. After several days, they haven't. Now there phone lines are out. What a mess.

If I had read comments before ordering I probably would never have ordered from them. But since I hadn't...
I ordered a solar pump which according to DHL was to arrive on the 11th. It did not. Talked to sales today (15th) & after a long wait was told it was backordered, but it should ship today. Called back & talked to customer service & was told it will ship in 48 hours. I was told that they print shipping labels (& notify the shipper) & then the info is given to the shipping floor to have the item built. I strongly suggested that they may want to relook at how they are doing this.
I hope that I can give a positive follow up, but after reading all the negative ones, I am a little skeptical.

I ordered a solar water pump for my garden, and a solar ipod charger on april 23. On that day I got charged on my credit card, and one day later i got an e-mail from DHL telling me that something is coming my way. One week later, I called DHL and they informed me that Silicon Solar never gave them the package. I called Silicon Solar, to see what was going on. They told me that next week it will ship. It wasn't back ordered, i couldn't talk to anyone that knew... and they were very unfriendly. I still haven't gotten my stuff, and it's been 2 weeks since they charged my credit card.

Last year I ordered the Acorn Solar Fountain and paid $45 extra for a special night pack that kept the fountain operating at night. I noticed that the fountain never operated very strongly day or night....but never having had a solar fountain before...I thought that was how it was supposed to work.

When it stopped working completely 3 months later I realized the night pack battery was dead.

Hi Everyone, we have a webforum [HYPERLINK@www.weregreen.com] which has everything you can imagine on solar, renewable anything. One of our links on the forum is silicon solar and i decided to do a search and found this...Im surprised at this because we have a lot of members who talk about that site as being a great reference and source of solar products. I've only purchased a small solar flashlight, worked great, but sorry to hear the above, i imagine it was just a slip through the cracks of some sort. Anyway, just thought i'd make a post here.

I bought 5 solar collectors - was quated $375 for delivery by Adam (the owner) was charged and additional $518.09 on my CC. The core heat pipes where not even close to what they had shown on the webpages or instructions. At first they offered to send parts to fix the pipes - then they couldn't and stopped responding to me, my calls the BBB and even the Attorney General. Their new model (that I received) is not certified and the photos are not what you see on the website. Also they will not refund any shipping cost and charge a handling fee making the return of a defective product very costly to YOU!

I purchased the nightpack plus solar water pumping system on July 19, 2006. I received a pump and solar panel but did not receive fountain heads or a ground staking system as advertised. Additionally, the pump would not run all night as promised and would only produce an approximate 6"-8" lift of water rather than the 2ft. as advertised which made the system useless for my fountain. Upon contacting the company I was told they did not have parts for a ground staking system eventhough their website included it, but I could buy what I needed from any hardware store. After a lot of frustrating phone calls later, I did receive the fountain heads and a replacement pump which also did not lift the water as advertised. Silicon Solar would not refund my money since I had ran water through the pump. I asked for a partial refund to return the solar panel but was refused. I discovered unfortunately after my purchase that Silicon Solar had 122 complaints processed by the Better Business Bureau of the Upper State of New York in the last 36 months. Under no circumstances will I ever do business with this company again!

I¡¦m sorry to hear about the above comment. ƒ¼ I purchased the 24hr solar fountain pump kit and it works great. They shipped the product to me the next day in good working condition. If you need any solar fountains, these guys have it or they support it, ive had other fountains in the past and the companies NEVER carry any replacement parts, so again thanks.

The website is [HYPERLINK@www.siliconsolar.com] and you can click on the solar fountains link for all their product specs. Happy shopping

-Adam

Note from the Garden Watchdog editors:

I ordered the day/night solar fountain pump (and paid more for a pump that's supposed to run through the night on battery power). When it arrived, I rigged up some tubing, put it in the sun and it worked fine. But it never maintains energy through the night as promised even though I charged it without the pump turned on as directed (tried several times).

I also realized that it didn't come as promised: no mounting bracket, no "set of eight fountain heads" as the website says and pictures. I e-mailed them, and although their website promises a response within 24 hours, it was several days before they got back to me. Eventually they told me that they would send out the missing parts. A month later, no parts, and no response from another e-mail. As a landscape designer, I will not use this company again.